IT Management Solutions

Technology

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Technology

BoxTone's industry-standard Mobile Service Management (MSM) platform enables stakeholders across your IT organization to:

    BoxTone
  • Manage the full mobile lifecycle through single unified mobile management console
  • Monitor end-to-end system health and performance, troubleshoot mobile issues fast and proactively tune system to eliminate chronic problems, within and outside your control.
  • Securely control, support & optimize performance across mobile users, devices, platforms & apps, with auto-discovery, automated monitoring and enforcement
  • Know which mobile devices and applications are rogue, unsecure, unauthorized and a potential threat, so you can wipe or kill them before sensitive information is lost.
  • Enable Help Desk staff to quickly dispose of support calls, and enable end users to solve their own service issues without IT support.
  • Leverage best coverage for iPhone, iPad, BlackBerry, Android, Windows 7 Phone, Nokia and other mobile devices; and iOS 4, BlackBerry Enterprise Server, ActiveSync, and Good Technology mobility solutions
  • Web-based, meaning no fat client to deploy and administer, and agent-less, meaning no risk, load or administrative burden on mobile devices
  • Address your highest priority needs now – at a minimum cost of entry – with an integrated software suite that can expand to address challenges to come

Functionality

Boxtone supports virtually all mobile devices, including BlackBerry / Playbook, Apple iPhone / iPad / iOS 4, Google Android, Windows 7 Phone / Mobile and Nokia Symbian -- enabled by mobility solutions like BlackBerry Enterprise Server, Microsoft ActiveSync and Good Technology.

BoxTone's industry-standard Mobile Service Management (MSM) platform enables:

  • Service Management – Half your mobile service infrastructure lies outside the firewall and beyond reach of your current tools. When things go wrong, you can't see what's going on, or be proactive and prevent them.   Gain real-time visibility into end-to-end health and performance, to manage full mobile lifecycle, and securely control, support & optimize the broadest range of mobile devices, platforms & apps.
  • Mobile Device Management – Connect, configure and secure iPhone, iPad, BlackBerry and Android mobile devices and applications to your enterprise, track inventory for employee & corporate devices, extended with real-time automated compliance management to continually enforce security and reduce risk
  • Support Management – Reduce support calls and lower costs by making help desk staff instant mobile support experts, with real-time status of device health, service quality, and enterprise connectivity, automated diagnostics, user self-service
  • Operations Management – Ensure reliable service quality through continuous real-time performance monitoring and proactively alert/fix issues and tune services to reduce downtime across users, groups, platforms, servers, carriers and services
  • Business Management – Measure, track and analyze mobility ROI and TCO to drive continuous improvement built on IT Service Management (ITSM) best-practices, with robust analytics designed to integrate to Business Service Management (BSM) systems

BoxTone Enterprise Server uses a common integrated core across all modules, roles, devices, platforms, and applications, and scales from 60 - 60,000 devices, and to > 2 million transactions per hour from a single instance.  It is hardened with self-monitoring, auto-heal and auto-maintenance, is supported as a VMware Virtual Machine, and integrates with numerous systems management platforms.