IT Management Solutions

Mobility Professional Services

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Mobility Professional Services

Empowered does more than just ship product.  We provide complete Solutions, with quality backed up by our E4 Methodology.

Our mobile platform services and consulting are delivered by experts with real-world experience managing, monitoring and supporting mobile platform components.  They’re backed up by BoxTone experts who are working with the largest mobile deployments in the world.

Empowered can help you in all phases of your plan to mobilize your workforce, by:

  • Mobility Maturity Assessment – Are new users, devices, applications and demands driving your Mobility management and support processes to the breaking point?  Our experts can help you identify existing issues, prioritize needs, and articulate the way forward to address management, control and security requirements, while controlling TCO, and demonstrating positive ROI.
  • BoxTone Health Check – A snapshot into the health and performance of individual smartphone users and your end-to-end mobile platforms, including BlackBerry, iPhone/iPad, Android and Windows Mobile.  Detailed mobile user metric reports identify problem users or components which may be impacting your mobile environment, and expert recommendations. For deeper analysis and full remediation planning, we recommend a BoxTone Mobile Messaging Assessment.
  • Installation, Configuration & Validation – Our experts can perform full product installation and optimize the system configuration to your specific needs, with full validation, acceptance testing and handover.  We can also provide all the help your team needs to do it themselves – you’re in control.
  • Training – BoxTone training involves a series of role-specific, web-based sessions, aimed at system deployment and administration, first level support for mobile users, and advanced sessions for mobility support specialists.  We can also provide one-on-one knowledge transfer training aimed at specific needs, to ensure you and your staff can leverage the system and your investments completely.
  • Support – Empowered’s TAC in Canada, staffed with skilled bilingual technicians, supports every system we sell.  Optionally, EmpoweredCare support options provide 24/7 and onsite coverage, and ongoing optimization.