EMC Smarts^® software provides powerful solutions for managing complex infrastructures end-to-end, across technologies, and from the network to the business level. With EMC Smarts innovative technology you can model components and their relationships across networks, applications, and storage; pinpoint root cause problems—automatically, and in real time; and automate discovery, modeling, analysis, workflow, and updates for dramatically lower cost of ownership. With EMC Smarts, your organization can maximize availability and performance of mission-critical IT resources—and the business services they support, and establish the foundation for a comprehensive resource management strategy that maximizes the value of your IT infrastructure.

Feature - Light Reading TV Video Interview with Bill Nelson, Sr. VP and GM of EMC Smarts.
Service management is evolving rapidly, away from simply looking at the elements within the network's infrastructure and toward managing the actual delivery of the service from start to finish – always with a keen eye toward the ultimate goal: the end-user experience.

Empowered is the leading SMARTS^® Alliance Partner in Canada, offering a full range of services to help integrate EMC Smarts into our customers’ IT and Network management processes, including needs assessment, turn-key implementation, system documentation and user training. We provide an option for first and second-level 24/7 support through our Technical Assistance Centre. We also offer a range of unique services and solutions developed in Empowered’s Development Centre, developed to address the unique requirements of our customers.

Awards and praise for the EMC Smarts product suite include: