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EMC Smarts® software provides powerful solutions for managing complex infrastructures end-to-end, across technologies, and from the network to the business level. With EMC Smarts innovative technology you can model components and their relationships across networks, applications, and storage; pinpoint root cause problems—automatically, and in real time; and automate discovery, modeling, analysis, workflow, and updates for dramatically lower cost of ownership. With EMC Smarts, your organization can maximize availability and performance of mission-critical IT resources—and the business services they support, and establish the foundation for a comprehensive resource management strategy that maximizes the value of your IT infrastructure.
Feature - Light Reading TV Video Interview with Bill Nelson, Sr. VP and GM of EMC Smarts.
Service management is evolving rapidly, away from simply looking at the elements within the network's infrastructure and toward managing the actual delivery of the service from start to finish – always with a keen eye toward the ultimate goal: the end-user experience.
SMARTS Products
Application Discovery Manager
IT Compliance Analyzer - Application Edition
EMC Smarts Architecture
EMC Smarts Service Assurance Solutions
Service Assurance Manager
Business Impact Manager
Application Connectivity Monitor
Application Services Manager
Server Performance Manager
Storage Insight for Availability
Discovery Manager
IP Availability Manager
IP Performance Manager
ATM/Frame Relay Manager
MPLS Manager
VoIP Manager
Optical Transport Manager
Multicast Manager
EMC Smarts Solution for IPTV
Network Protocol Manager
Business Dashboard
Report Manager
Application Discovery Manager
nLayers award-winning technology for CMDBs
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EMC Smarts Application Discovery Manager provides the automated realtime application discovery and dependency mapping capability you need for effective, dependency-driven change, configuration, incident and problem management across physical and virtual environments.
Through Application Discovery Manager's embedded, realtime CMDB, enterprises can accurately manage change impact, precisely control configuration drift, and quickly correlate infrastructure incidents to application impact.
Empowered can demonstrate the value of Application Discovery Manager as a service. Contact us to find out how.
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IT Compliance Analyzer - Application Edition
Automatically validated application-related compliance with IT governance policies
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Because they can't ensure IT compliance on an ongoing basis, traditional audits are becoming unacceptable to enterprises and organizations - as well as third-party auditors. Without consistent, continuously updated information about application configurations, changes and dependencies, IT operations can't ensure IT compliance.
IT Compliance Analyzer - Application Edition harnesses the power of Application Discovery Manager, to detect configurations, changes and dependencies, and automatically identify IT configuration violations - based on user-defined policies - and alerts IT Operations, in real time, of violations.
Empowered can demonstrate the value of Application Discovery Manager as a service. Contact us to find out how.
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EMC Smarts Architecture
Bridging the Gap Between IT and the Business
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EMC Smarts takes a service-centric approach to infrastructure management giving you the Business InSight you need to bridge the gap between IT and business. It leverages Smarts patented A3 Architecture - abstraction, analysis, and automation - to pinpoint the authentic problems that affect service delivery anywhere in the IT environment.
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EMC Smarts Service Assurance Solutions
Managing IT to meet business goals
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EMC Smarts takes a service-centric approach to IT management. Our software solutions manager your entire IT environment across infrastructure, applications, and business services, giving you unprecedented Business Insight into how technology supports services and customers.
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Service Assurance Manager
Ensuring top-level infrastructure performance
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EMC Smarts Service Assurance Manager is the cornerstone of the EMC Smarts management suite, and the industry's smartest manager of managers (MoM). It integrates and correlates topology, events, and analysis from multiple sources, and works with the EMC Smarts Global Console or EMC Smarts Business Dashboard to provide a realtime, end-to-end perspective on your business-critical IT environment, its health, and its impact on your business. With Service Assurance Manager as the foundation, you choose the EMC Smarts and third-party products that meet your management needs, and integrate these offering into an end-to-end solution.
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Business Impact Manager
Business-aware infrastructure management
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EMC Smarts Business Impact Manager automatically calculates the impact of infrastructure and application issues on business services, and is the only solution that can model business processes and tie them to underlying infrastructure. With this precise impact analysis, you can take swift action to protect the services and processes most critical to your businss.
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Application Connectivity Monitor
Discover and monitor distributed applications quickly and easily
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Maximizing the availability of business-critical applications is your top priority-without it, productivity suffers, business operations are affected, and revenue is lost. EMC Smarts Application Connectivity Manager helps ensure reliable access to business-critical applications by pinpointing the root cause of distributed application problems. This intelligence simplifies incident triage, which accelerates mean time to resolution.
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Application Services Manager
Maximizing availability and performance of mission-critical applications
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EMC Smarts Application Services Manager is the only product that automatically correlates the behaviour of applications with the behaviour of related networks, systems, and services. It works with existing application monitoring tools to proactively identify root-cause problems anywhere in the environment and calculates their impact on service quality. Application Services Manager's automated cross-domain correlation dramatically increases application availability and performance while significantly reducing costs.
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Server Performance Manager
Proactive monitoring of server performance
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EMC Smarts Server Performance Manager is a specialized version of EMC Smarts IP Performance Manager that can discover and monitor host disks and file systems as well as additional information about host processors and memory. It warns you proactively of potential problems in business-critical servers, analyzing the root cause of server performance issues in real time. Instant, accurate, and totally automated diagnosis of service-affecting authentic problems tells you exactly what to fix to keep servers operating at peak performance.
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Storage Insight for Availability
Automated root-cause and impact analysis of availability problems across the Fibre Channel SAN
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EMC Smarts Storage Insight for Availability isolates service-affecting authentic problems in a sea of sympathetic symptoms for dramatically faster mean-time-to-repair and maximum availability of storage infrastructure.
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Discovery Manager
Evaluating and mapping your infrastructure-automatically
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As your infrastructure increases in size and complexity, you need a powerful tool to discover dynamically changing components and relationships-automatically and in real-time. EMC Smarts Discovery Manager lets you tap the power of EMC Smarts Autodiscovery and Graphic Visualization to create and view an accurate topology of Layer 2 and Layer 3 network elements quickly and easily-a critical step in meeting network availability and performance goals.
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IP Availability Manager
Automating the hardest tasks in IT Management
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EMC Smarts IP Availability Manager automates realtime root-cause analysis of Layer 2 and Layer 3 network faults, and determines the impact of these problems on the rest of the infrastructure. Instant, accurate, and totally automated diagnosis of service-affecting authentic problems lets you act based on fact to protect business-critical services.
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IP Performance Manager
Ensuring top-level infrastructure performance
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EMC Smarts IP Performance Manager warns you proactively of potential problems in the managed environment. It analyzes the root cause of network performance issues in real time and determines the impact of these problems on the rest of the infrastructure. Instant, accurate, and totally automated diagnosis of service-affecting authentic problems tells you exactly what to fix to keep infrastructure operating at peak performance.
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ATM/Frame Relay Manager
Addressing the challenges of managing data networks and wide-area networks (WANs)
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EMC Smarts ATM/Frame Relay Manager uses its comprehensive understanding of the network's physical and logical topology and patented EMC Smarts Codebook Correlation Technology to analyze symptomatic notifications, pinpoint root-cause problems, and calculate the impact of the problem on related network objects.
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MPLS Manager
Business-focused management of MPLS VPNs
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As Multi-Protocol Label Switching (MPLS) continues to become an integral part of enterprise and service provider networks, having the right management tools in place becomes vital. EMC Smart MPLS Manager delivers the industry's leading MPLS management solution with the mission-critical fault management of virtual private networks (VPNs) and Label Switched Path (LSP) networks.
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VoIP Manager
Managing complex voice-over-IP network and applicatin infrastructures
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EMC Smarts VoIP Manager is the only product that provides management of VoIP devices where it matters most-across the critical hardware and software components in the network. With VoIP Manager, organizations gain the ability to manager the complex network and application infrastructures required for the successful delivery of VoIP.
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Optical Transport Manager
Next-generation SONET/SDH and DWDM network management
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EMC Smarts Optical Transport Manager represents the next generation of SONET/SDH and DWDM network management. It discovers the network, management system, and database components in the optical domain and determines the physical and logical relationships of those devices. Leveraging Smarts patented Codebook Correlation Technology, Optical Transport Manager correlates failures not only between the DWDM and SONET/SDH domains, but also to the circuit level. Symptoms are distinguished from the actual problems, clearly identifying the root cause of the failure so carriers can quickly take the proper corrective action.
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Multicast Manager
Take Charge of Next-Generation Multicast Services Management
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IP multicast is an important capability for many advanced network services, including finance, education, and corporate communications. To this point, network engineering teams have typically been responsible for rolling out multicast services from the lab to production deployments. As these installations scale, engineering needs to transition this responsibility to network operations personnel to ensure that multicast services can be managed in a cohesive way with the rest of the IT infrastructure.
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EMC Smarts Solution for IPTV
Managing IT to meet business goals
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The EMC Smarts Solution for IPTV gives service providers a complete top-to-bottom and end-to-end solution for managing the complex infrastrctures and delivery networks required for IPTV.
Powerful, patented technologies enable EMC Smarts to model complex IPTV infrastructures, including the interdependencies between unerlying networks, servers, and the applications they host, and the services they support. Automated root-cause analysis eliminates alarm storms while cross-domain correlation recognizes how outages or degradations in one domain impact related domains, so the right team is assigned to work on the right problem the first time.
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Network Protocol Manager
Pinpoint root-cause problems in protocol infrastructures
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EMC Smarts Network Protocol Manager works with EMC Smarts IP Availability Manager and EMC Smarts Service Assurance Manager to deliver the actionable information you need to quickly resolve routing issues caused by misconfigurations, software problems, and connectivity issues. Although some tools passively monitor routing protocols to construct end-to-end paths, Network Protocol Manager provides insight into routing process and adjacency failures, pinpointing root-cause problems in routing protocol domains and correlating these events with problems in the underlying IP network.
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Business Dashboard
At-a-glance insight into service status
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The EMC Smarts Business Dashboard displays the results of powerful Smarts analysis in a flexible, Web-based user interface. Secure and customizable, the Business Dashboard combines data-driven analysis, high-level graphics, and all EMC Smarts Service Assurance Manager capabilities into one poweful user interface.
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Report Manager
Reporting Results of RMC Smarts Intelligent Analysis
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EMC Smarts Report Manager captures, organizes, and presents historical data about events and the results of EMC Smarts root-cause and impact analysis in an easy-to-understand, concise format. You can choose from a complete library of standard reports or create customized reports that meet the unique needs of your organization.
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