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CA, one of the world's largest management software companies, delivers software and services across operations, security, storage, life cycle and service management to optimize the performance, reliability and efficiency of enterprise IT environments. Founded in 1976, CA is headquartered in Islandia, N.Y., and serves customers in more than 140 countries. For more, please visit www.ca.com.
Computer Associates Products
Customer Experience Manager
Customer Experience Manager for Siebel
Introscope for Java
Introscope for Microsoft .NET
IntroScope Add-on Module for SNMP Adapter
IntroScope Add-on Module for Web Servers
IntroScope Add-on Module for Oracle Database
IntroScope Add-on Module for BEA Tuxedo Connectors
IntroScope Add-on Module for Browser Response Time Adapter
IntroScope Add-on Module for BEA WebLogic Server
Portal Manager for IBM Websphere
IntroScope Add-on Module for IBM WebSphere
IntroScope Add-on Module for IBM WebSphere Business Integration Adapters
IntroScope Add-on Module for IBM WebSphere Application Server for Distributed Systems
IntroScope Add-on Module for IBM WebSphere Application Server for z/OS
IntroScope Add-on Module for IBM CICS Transaction Gateway
IntroScope Add-on Module for IBM z/OS
Introscope for SAP ABAP
Introscope for SAP NetWeaver
Portal Manager
IntroScope Add-on Module for BEA WebLogic Integration
Interscope - ChangeDetector
CA Wily Manager for CA SiteMinder Web Access Manager
Introscope LeakHunter
IntroScope ErrorDetector
Customer Experience Manager
Ensure Successful Customer Transactions
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For any organization, a key measure of success is how well customers are served. As the number of business transactions conducted online increases, business stakeholders can no longer rely on storefronts, customer service agents, or even sales representatives to supply them with customer experience information. More and more, IT manages the customer experience.
Wily Customer Experience Manager (CEM) from CA’s Wily Technology Division bridges this gap and enables both business managers and IT to understand and respond to the online experience of each customer as it happens. Whether they are external customers, suppliers, or employees, Wily CEM creates actionable information that allows you to optimize the experience for all end- users of your critical web-based applications. It ensures that your applications are fully serving their purpose—from the customer and business perspectives.
CEM measures and analyzes customer activity at the business process level, creating a unique historical repository of customer information, reports, and scorecards. These metrics are essential to establish and measure actual customer experience against Service Level Agreements (SLAs) or quality objectives set by ITIL or Six Sigma initiatives.
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Customer Experience Manager for Siebel
Ensure Successful Siebel Transactions
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Leading organizations around the world use Siebel to manage how they identify, acquire, and retain customers. Any performance issue with these Siebel applications can be devastating, resulting in high levels of inefficiency, customer attrition, and revenue loss. However, as the applications grow in popularity and complexity, so does the challenge of managing their performance and availability.
Wily Customer Experience Manager (CEM) for Siebel from CA’s Wily Technology Division provides management capabilities specifically to reduce this risk. Wily CEM for Siebel delivers unique actionable information about Siebel transactions, Siebel sub-transactions (known as SWE commands) and the users that execute them. CEM helps Siebel customers to:
• Improve Siebel adoption and project success
• Improve the performance and success rate of Siebel transactions
• Reduce the costs of operating Siebel
• Reduce the risk of Siebel upgrades
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Introscope for Java
Manage Enterprise Applications End-to-End
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Introscope, from CA’s Wily Technology Division, is an application performance management solution that enables you to monitor complex web applications in production environments 24x7, detect problems before they affect your customers, and resolve these issues quickly and collaboratively. It gives you the ability to manage transaction integrity and user satisfaction—key requirements for ensuring successful customer interactions with your mission-critical web applications. Using patented, low-overhead technology, Introscope provides comprehensive end-to-end transaction visibility across your entire infrastructure—the application itself, application servers, web servers, messaging middleware, databases and transaction servers—without degrading performance.
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Introscope for Microsoft .NET
Managing .NET Web Applications
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Introscope for Microsoft .NET, from CA’s Wily Technology Division, is an application performance management solution that enables you to monitor .NET-based web applications in production, detect problems before they affect your customers, and resolve these issues quickly and collaboratively.
Developed with close cooperation from Microsoft, this solution gives you the ability to manage transaction integrity and user satisfaction—key requirements for ensuring successful customer interactions with your mission-critical web applications. Using patented, low-overhead technology, Introscope for Microsoft .NET provides comprehensive transaction visibility into live .NET web applications without degrading performance. When a performance issue occurs, it allows you to rapidly understand the nature of the problem and perform root-cause diagnosis so you can fix it and quickly restore online business operations.
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IntroScope Add-on Module for SNMP Adapter
Integrate Web Application Performance Data with Existing Tools
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An extension of Introscope, the flagship web application management solution from CA’s Wily Technology Division, Introscope SNMP Adapter integrates Java application performance metrics with any SNMP-compliant tool such as HP OpenView, BMC PATROL®, and Mercury LoadRunner™. This allows system operators and QA personnel to monitor the health of their entire IT infrastructure, including the performance and availability of their Java applications, within the consoles of previously deployed solutions.
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IntroScope Add-on Module for Web Servers
Monitor the availability and performance of leading Web Servers
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An extension of Introscope, the flagship web application management solution from CA’s Wily Technology Division, Introscope PowerPack for Web Servers provides visibility into the availability, performance, and load of web servers such as Apache, Microsoft IIS, IBM HTTP Server (IHS), and iPlanet/Sun® Java System Web Server. With this PowerPack, you can better ensure the health and availability of web applications by quickly isolating web server-related performance problems and effectively communicating with web server administrators for fast problem resolution.
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IntroScope Add-on Module for Oracle Database
Monitor the availability and performance of Oracle Database
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An extension of Introscope, the flagship web application management solution from CA’s Wily Technology Division, Introscope PowerPack for Oracle Database provides visibility into the performance and availability of Oracle databases. With this PowerPack, you can better ensure the health and availability of Oracle-connected web applications by proactively detecting and isolating database-related performance problems and effectively communicating with database administrators for fast problem resolution.
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IntroScope Add-on Module for BEA Tuxedo Connectors
Monitor Jolt and Weblogic Tuxedo Connector (WTC) and Verify Tuxedo Service Levels
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An extension of Introscope, the flagship web application management solution from CA’s Wily Technology Division, Introscope PowerPack for BEA Tuxedo Connectors monitors the performance of BEA Jolt™ and BEA WebLogic Tuxedo Connector (WTC), which production Java applications use to invoke BEA Tuxedo services. PowerPack for BEA Tuxedo Connectors enables IT staff to monitor Java applications’ transactions with Tuxedo servers, isolate specific Tuxedo services causing application bottlenecks, and better ensure high availability of any Tuxedo-connected Java application.
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IntroScope Add-on Module for Browser Response Time Adapter
Monitor Web Transactions End-to-End
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Introscope Browser Response Time Adapter (BRTA) provides end-to-end monitoring without the issues presented by traditional client-side agents. It provides component-level transactional visibility from the browser to back-end systems, yet requires no hardware, no code changes, no scripting, no SSL keys, and has zero security risk. BRTA allows you to automatically monitor end-to-end browser response time, accurately determine whether performance issues are located in the application or the network, and effectively collaborate with network administrators. It enables IT teams to speed problem resolution and improve service delivery.
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IntroScope Add-on Module for BEA WebLogic Server
Monitor and Optimize WebLogic Performance
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An extension of Introscope, the flagship web application management solution from CA’s Wily Technology Division, Introscope PowerPack for BEA WebLogic Server provides advanced performance management for any production WebLogic Server environment.
When combined with Introscope, PowerPack for WebLogic Server continuously monitors critical WebLogic resources, quickly isolates WebLogic Server configuration issues causing application bottlenecks, and consistently ensures high availability of WebLogic Server and applications.
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Portal Manager for IBM Websphere
Enterprise Portal Management for IBM WebSphere Portal
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Wily Portal Manager from CA’s Wily Technology Division, is the first comprehensive solution specifically designed to monitor enterprise portals and their connections to back-end systems.
Developed from our extensive experience helping customers deploy and manage their IBM portal solutions, Wily Portal Manager enables you to:
• Monitor the portal workflow in production environments
• Isolate problems in individual portlets
• Find bottlenecks throughout the entire portal environment
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IntroScope Add-on Module for IBM WebSphere
MQ Connectors and Messaging System
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An extension of Introscope, the flagship web application management solution from CA Wily Technology, CA Wily Introscope PowerPack for IBM WebSphere MQ Connectors and Messaging System allows you to monitor WebSphere MQ Java connectors as well critical activity inside the MQ messaging system itself. With this PowerPack you can better ensure the health and availability of MQ-connected web applications by quickly isolating MQ-related performance problems and effectively communicating with MQ administrators for fast problem resolution.
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IntroScope Add-on Module for IBM WebSphere Business Integration Adapters
Effective Integration Drives Business Success
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IBM WebSphere Business Integration allows corporations to integrate business applications such as Oracle, PeopleSoft, SAP and Siebel, and data sources such as JDBC, JText and HTTP. With their mission-critical business processes tied to the WebSphere BI infrastructure, the ability to effectively manage the performance of the integration environment becomes a top priority for these organizations.
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IntroScope Add-on Module for IBM WebSphere Application Server for Distributed Systems
Monitor and Optimize WebSphere Performance
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An extension of Introscope, the flagship web application management solution from CA’s Wily Technology Division, Introscope PowerPack for IBM WebSphere for Distributed Systems provides advanced performance management for any production WebSphere environment.
When combined with Introscope, PowerPack for WebSphere for Distributed Systems continuously monitors critical WebSphere resources, quickly isolates WebSphere configuration issues causing application bottlenecks, and consistently ensures high availability of WebSphere and applications.
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IntroScope Add-on Module for IBM WebSphere Application Server for z/OS
Monitor and Optimize WebSphere Performance on the Mainframe
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An extension of Introscope, the flagship web application management solution from CA’s Wily Technology Division, Introscope PowerPack for IBM z/OS Introscope PowerPack for IBM WebSphere for z/OS provides advanced performance management for any production WebSphere mainframe environment.
When combined with Introscope, PowerPack for WebSphere for z/OS continuously monitors critical
WebSphere resources, quickly isolates WebSphere configuration issues causing application bottlenecks, and consistently ensures high availability of WebSphere and applications.
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IntroScope Add-on Module for IBM CICS Transaction Gateway
Monitor CICS Transactions and verify CICS Service Level
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An extension of Introscope, the flagship web application management solution from CA’s Wily Technology Division, Introscope PowerPack for IBM CICS Transaction Gateway (CTG) monitors the performance of CICS transactions and connections between any production Java application and the CICS Transaction Server.
When used with Introscope, PowerPack for CTG monitors CICS transactions and connections driven from any Java application, isolates CICS transactions causing application bottlenecks, and ensures high availability of any CICS-connected Java Application.
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IntroScope Add-on Module for IBM z/OS
Monitor and Optimize Java Componenets and z/OS Resources
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An extension of Introscope, the flagship web application management solution from CA’s Wily Technology Division, Introscope PowerPack for IBM z/OS provides advanced performance management for Java applications running in a z/OS environment. Introscope PowerPack for z/OS enables IT personnel to monitor Java components and mainframe processes simultaneously in production and rapidly identify the level of critical z/OS resources consumed by each one. PowerPack for z/OS increases operational efficiency by facilitating communications between Java and non-Java system administrators, so that performance issues can be identified and resolved quickly.
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Introscope for SAP ABAP
Manage Critical SAP NetWeaver ABAP Applications
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CA Wily Introscope for SAP ABAP is a Web application management solution for ABAP-based applications deployed on SAP NetWeaver. It combines proven technology, scalability, and ease-of-use to provide the best means for keeping NetWeaver ABAP applications high-performing and available 24x7. By providing a common language for business units and IT teams, Introscope for SAP ABAP helps you ensure that applications are successfully achieving business and performance goals. Introscope is the cornerstone of a comprehensive, collaborative Web application management solution from CA Wily Technology that enables organizations to increase Web application resiliency, minimize the impact of performance issues, and reduce total cost of ownership.
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Introscope for SAP NetWeaver
Manage Critical NetWeaver Applications
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CA Wily Introscope® for SAP NetWeaver® is an application management solution that enables enterprises to keep their mission-critical NetWeaver applications, including NetWeaver Portal, XI, ESS/MSS, IPC, and custom Java Applications high-performing and available 24x7. It combines proven technology, scalability, and ease-of-use to offer the very best means for monitoring and managing complex, composite applications that run on NetWeaver. By providing a common language for business units and IT teams, Introscope can ensure that applications are successfully achieving business and performance goals. Introscope is the cornerstone of a comprehensive collaborative application management solution from CA’s Wily Technology Division that helps organizations increase application resiliency, minimize the impact of application performance issues, and improve total cost of ownership.
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Portal Manager
Enterprise Portal Management for BEA WebLogic Portal
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CA Wily Portal Manager is the first comprehensive solution specifically designed to monitor enterprise portals and their connections to back-end systems. Developed from our extensive experience helping customers deploy and manage their BEA portal solutions, Wily Portal Manager enables you to:
• Monitor the portal workflow in production environments
• Isolate problems in individual portlets
• Find bottlenecks throughout the entire portal environment
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IntroScope Add-on Module for BEA WebLogic Integration
Ensure the availability of Business Processes enabled by BEA WebLogic Integration
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CA Wily Introscope® PowerPack™ for BEA WebLogic® Integration™ (WLI) is an extension of CA Wily Introscope that allows you to manage the availability and performance of business processes built on top of WLI. It automatically discovers key WLI components, including those generated by BEA Workshop™ so you can monitor WLI performance around the clock. By providing deep, 24x7 visibility into BEA WebLogic Integration, this PowerPack enables application support teams to proactively detect and isolate the causes of WLI-related performance issues in SOA environments and better ensure the success of their Enterprise Integration initiatives.
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Interscope - ChangeDetector
Detect and Diagnose Change-Related Web Application Performance Problems
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For many organizations “What changed?” is the first question asked when a web application performance problem occurs where it didn’t occur before. In the past, IT staffs have not had the ability to detect changes in production web applications and correlate them with web application performance. CA Wily Introscope ChangeDetector is the only solution that combines real-time change data with real-time performance metrics, enabling application support personnel to quickly detect and diagnose change-related web application performance issues.
Introscope ChangeDetector allows application support teams to:
• Detect application changes in production
• Aggregate, verify, and analyze change events
• Diagnose the cause of change-related web application performance issues
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CA Wily Manager for CA SiteMinder Web Access Manager
Real Time Visibility into your CA SiteMinder Implementation
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CA Wily Manager for CA SiteMinder Web Access Manager (Wily Manager for SiteMinder) provides real-time visibility into the performance of the SiteMinder Web server agents, application server agents, and CA TransactionMinder agents. This visibility enables support personnel to proactively determine if SiteMinder is the source of access-related performance and availability issues before it impacts end-users and the business.
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Introscope LeakHunter
Find Memory Leaks in Pre and Post Deployment Environments
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An extension of Introscope, the flagship web application management solution from CA’s Wily Technology Division, Introscope LeakHunter identifies hard-to-find memory leaks in J2EE applications—a major obstacle to achieving high levels of application availability. Introscope LeakHunter allows IT personnel to better ensure availability by identifying potential memory leak problems that cause performance degradation, unpredictable execution, or application crashes. It also eliminates the frustration of finding memory leaks and reduces the time and effort required to ensure peak application performance and availability.
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IntroScope ErrorDetector
Enhance End-User Experiences Through Detection and Elimination of Serious Errors
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An extension of Introscope, the flagship web application management solution from CA’s Wily Technology Division, Introscope ErrorDetector allows application support personnel to detect and diagnose the cause of serious errors, which can prevent end users from completing web transactions. These kinds of application availability issues typically result in error messages to the user such as “404 Not Found” and others, yet the error message lacks specific information that IT personnel need to isolate the root of the problem. Introscope ErrorDetector allows you to detect these serious errors as they occur in live production applications, determine the frequency and nature of the errors, and deliver specific information about the root cause to Java developers.
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