CA, one of the world's largest management software companies, delivers software and services across operations, security, storage, life cycle and service management to optimize the performance, reliability and efficiency of enterprise IT environments. Founded in 1976, CA is headquartered in Islandia, N.Y., and serves customers in more than 140 countries. For more, please visit www.ca.com.

Computer Associates Products

CA Spectrum
OneClick
Infinity
Integrity
Alarm Notification Manager
Business Service Intelligence Solution
Configuration Manager
Microsoft Operations Manager Connector
OSS Integrations
Remedy ARS Gateway
SNMPv3 Support
Report Manager
Service Manager

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CA Spectrum
Redefining Network Fault Management

CA SPECTRUM® software delivers automated fault management across diverse, multi-technology networks to assure the availability of critical network services that are essential for your business applications. Patented root-cause and impact analysis technology immediately pinpoints the degraded or failed network component, indicates who and what are impacted, and offers a fix. Additional reporting capabilities deliver at-a-glance, actionable information regarding IT asset, availability, event/alarm and performance metrics.

 
OneClick
SPECTRUM ensures actionable information is never more than one click away

The Network OneClick user interface architecture makes it easy and cost effective for enterprises and service providers to expand the audience for actionable information. OneClick is a three-tier, web-based architecture. The central component is a web server that connects directly to Network Fault Management servers and delivers this information out to distributed Java clients. The feature-rich Java clients are automatically downloaded, installed and updated from the OneClick web server to ease implementation, administration and maintenance. The OneClick architecture combines anywhere, anytime access and reduces the training requirements of standard web-based applications with the scalability and responsiveness of a full desktop client application.

 
Infinity
SPECTRUM Infinity provides intelligent service assurance for service providers

Service providers are being challenged to meet and exceed increasingly demanding service level guarantees. Service level violations mean lost revenue, and even worse, lost subscribers. SPECTRUM® Infinity enables you to predict and prevent problems to ensure that you are notified before service levels are affected—allowing you to proactively address any issues before your customers are impacted. SPECTRUM Infinity gives you the confidence to make stronger, differentiated service level guarantees. A competitive advantage also results as you can attract and retain subscribers based on exceptional service quality, accelerate new service delivery and thereby increase profitability.

 
Integrity
SPECTRUM Integrity provides intelligent root cause and impact analysis for large enterprises

SPECTRUM Integrity is designed to exceed the expectations of large enterprise and government organizations. In simple terms, not only do we tell you that you have a problem; we also tell you what caused the problem, who/what is impacted, where to find it and how to fix it. The result is savings of several million dollars every year.

 
Alarm Notification Manager
SPECTRUM delivers policy-based notification of infrastructure alarms

Network Alarm Notification Manager enhances the functionality of alarm processing applications, including Alarm Notifier, the Network Connector for Remedy ARS, and Attention NS!. These alarm processing applications respond in various ways (email, pager, cell phone, trouble tickets, etc.) to alarms generated by the Network Fault Management solution. A Policy Administrator enables you to specify and associate alarm notification policies with these alarm processing applications. A policy enables you to specify the types of alarms you want to receive and to filter out the alarms that you consider unimportant. The point-and-click user interface can also control alarm behavior based on time, day, week or monthly scheduling parameters.

 
Business Service Intelligence Solution
SPECTRUM delivers cost-effective service management, network management, response time monitoring, and system management

At the core of the SPECTRUM® solution is a concept called Business Service Intelligence™ (BSI)—a methodology for understanding the relationships and impact of IT infrastructure on business services. BSI delivers Technology Relationship Mapping, impact analysis and root cause analysis that enables our customers to evolve their IT organizations from being tactically reactive to strategically proactive, while improving IT service quality from a customer and business perspective.

 
Configuration Manager
SPECTRUM delivers multi-vendor configuration management

Managing today’s complex infrastructures involves maintaining hundreds or thousands of business-critical devices. Being able to keep track of how they are all configured—and making sure that configurations are accurate—can be overwhelming. That’s why Network Configuration Manager, an intelligent, integrated application that automates management of critical device configurations, can keep your business up and running. Network Configuration Manager provides the tools you need to capture, modify, load and verify configurations for thousands of multi-vendor devices.

 
Microsoft Operations Manager Connector
SPECTRUM delivers intelligent, automated integration with Microsoft Operations Manager

The Network Connector for Microsoft Operations Manager (MOM) integrates the Network Fault Management solution with MOM 2000/2005 environments to deliver an end-to-end view of the IT infrastructure. Patented analytics deliver automated root cause analysis and integrated impact prioritization, correlated with MOM's detailed knowledge of system and application infrastructure.

 
OSS Integrations
SPECTRUM delivers intelligent, automated integration of operational support systems (OSS)

Most service providers select a variety of management tools to accomplish numerous operations specific to element management, the provisioning of services, account billing, customer care and service assurance. This means that there are many disparate applications and data stores within large carrier and service provider environments that must somehow be integrated together to form efficient workflow processes that ensure services are delivered reliably while operational efficiencies are maintained. The Network Connectors for OSS solution—Southbound Gateway, Modeling Gateway, and TL1 Gateway—provide flexible integration points to achieve this goal while also reducing deployment time and complexity, as well as configuration and maintenance costs.

 
Remedy ARS Gateway
SPECTRUM delivers bi-directional trouble ticketing integration with Remedy ARS

The timely resolution of problems and service requests is a fundamental requirement of any service assurance system. The Network Connector for Remedy ARS delivers a ready-to-run, bi-directional integration between the Network Fault Management solution and the Remedy Action Request System (ARS). The integration provides time-saving workflow automation to accelerate service restoration and unify alarm management. Trouble tickets can be viewed by impact, priority, service, business process or customer. Escalation procedures can also be automated. Once a problem is resolved, associated Network Fault Management alarms and trouble tickets in Remedy are both automatically cleared. The result is better communication between the operations center and the service desk.

 
SNMPv3 Support
SPECTRUM delivers secure management operations

Secure management communications can now be assured through Network SNMPv3 Support. The solution provides a translation engine for SNMPv1 and SNMPv3 requests and responses. SNMPv3 technology supports communication with network, system, storage, database, application and security infrastructure components, proxy management of legacy systems, and manager-to-manager communications. Customers can leverage the full range of SNMPv3 authentication and encryption capabilities to provide fully secured management traffic and safe configuration/control of IT infrastructure components.

 
Report Manager
SPECTRUM helps maximize utilization and control costs by communicating actionable information

The Network Asset and Availability Reporting solution is a critical component of an IT organization’s service management solution. Simple to install and deploy, this cost-effective reporting solution leverages availability, response time, asset and service quality data collected by SPECTRUM® software. Delivered via the web or a variety of export formats, proactive identification and corrective actions can be taken before business-critical services and customers are affected.

 
Service Manager
Infrastructure Service Management for SPECTRUM

Service Manager bridges the gap between operations and customer care service desks by depicting infrastructure reliability problems with service impact and affected customers. Customers and SLAs are tied to the business processes, so that faults can be prioritized based on the importance of the services that are affected. Real-time alarms are generated, warning of service outages and impending SLA violations—including the root cause—allowing them to be addressed quickly before the business is severely impacted. A service dashboard provides at-aglance health status. Historical reports show past performance and details of degradations and outages, allowing the business to find new ways to improve the services over time.