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	Press Releases and Media Coverage CA SPECTRUM’S New 'Change Awareness' Enables Customers to Factor Human Error into Root-Cause Analysis Latest Release of Leading Network Fault Management Software Sets New Standard for Troubleshooting Converged Network Environments CA Releases Service Quality Management Solution New Closed-Loop System Aligns IT with ITIL v3 to Ensure High-Quality Business Services New CA WILY Customer Experience Manager 4.0 to Help Companies Optimize Web Applications for Improved End-User Experience New Version Features Advanced Analytics, Synthetic Transaction Generation and Expanded Support for SOA CA Unifies Performance Management for Distributed Databases Integration with Unicenter NSM Provides IT Operations Staff With Unified View into Performance of Critical Business Services CA Releases New Wily Introscope PowerPack for BEA WebLogic Integration Enables Customers to Optimize the Performance of BEA WebLogic Application Components and Resources CA Releases Wily Introscope 7.1 New Release Delivers Seamless Integration with CA’s Unicenter NSM And Enhancements for Customers and SIs CA's New Release of eHealth Improves Network Insight with Powerful New Reporting Capabilities Simplified Administration, Integration with CA and Third-Party Solutions further ease fulfillment of Service Level Objectives CA announces eHealth®/SPECTRUM® User Group Conference User Conference to convene October 2-3, in Durham, New Hampshire CA Demonstrates Integrated Solutions for Enterprise IT CA Solutions Leverage Data from Microsoft SMS 2003 to Provide Customers with Unified View of Enterprise IT Resources CA Offers New Unicenter Database Command Center at No Charge Browser-Based Solution Improves Service Levels and Cuts Costs Across Windows, Linux, UNIX and Mainframe Platforms CA's Service Management Solutions Lead in Large Enterprises According to Independent Analysis Company Receives High Scores for Incident Management, Configuration Management, Product Vision and Market Presence CA Extends Leadership in Service Management with Acquistion of Control-F1 Leading-Edge Support Automation Solution Increases IT Efficiency While Maximizing Service Levels to End-Users CA Delivers on EITM Vision with Service Availability Solution Powered by Latest Unicenter Releases Unified Management of End-to-End Infrastructure Enables IT Organizations to Overcome Complexity and Ensure Performance Of Business Services CA Service Management Enables Intelligent Alignment of IT Operations with Business Requirements New EITM-Enabled Solution Manages Entire Service Lifecycle To Optimize Service Levels and Enhance Decision-Making CA’s Enterprise IT Management Vision Unifies and Simplifies Management of IT Across the Enterprise 26 EITM-Enabled Products Empower Customers to Control Costs, Optimize Service Levels, Manage Risk and Align IT Investments With the Business CA and Empowered Networks Announce Partnership Empowered brings new strengths as Leading Partner in Canada for CA's Enterprise Systems Management Solutions CA Unveils Integration Between eHealth and SPECTRUM Helps Customers Optimize Network Performance And Reduce Mean-Time-To-Repair CA Completes Concord Acquisition eHealth and SPECTRUM product lines to extend Unicenter Line and increase company's presense in Telco/Service Provider Markets Concord to Acquire Vitel Software Company will be first to market with complete solution that proactively manages performance of both legacy and IP PBXs and Voice Mail Systems from multiple vendors Concord Advances BSM Strategy with Enhanced Application Performance Management Capabilities Sierra Health Services Leverages Concord's End-to-End IT Management Software to Deliver Maximum Customer Satisfaction Bridging the Network and Apps Monitoring Gap As the line between network and application monitoring continues to blur, vendors are scrambling to extend their reach into both areas of performance management The Case of Business Service Management Concord's EVP and CTO Fred Engel builds the case for Businesss Service Management Concord Unveils Business Service Console™ to Deliver Real-Time Status of Key Business Services Industry-First Web-Based Executive Concord Expands Mobile Wireless Service Assurance Solution Company Leverages Leadership in Network Performance Management to Assure Delivery of High Quality Mobile Data Services Concord Establishes eHealth® Ready Partner Program Certification and Compatibility Programs Extend Value of End-to-End Management Solution for Applications, Systems, and Networks Concord Takes VoIP Management Leadership Position through New Version of Flagship eHealth® Suite ADP Dealer Services Relies on eHealth Suite for Expansive VoIP Rollout Concord to Acquire Technologies; Sets Plan to Redefine IT Management Landscape Integration of netViz data-driven visualization software and Tavve root cause analysis and discovery technology to enrich eHealth® Suite Concord Strengthens Flagship Product with New Version of eHealth® Suite Enhancements include embedded Oracle database, expanded foreign language support and improved agents Concord's eHealth™ Suite Delivers Average 251% ROI Within First Year for Customers Worldwide According to Recent IDC Study IDC research further validates economic benefits of end-to-end infrastructure management for enterprises and service providers Network Management May Rely More Often On Specialty Software Concord Communications sees its stock rise as its product lineup hits target Know What's Going On? Network performance tools shed light on the causes behind Web Site visitor's problems Bell Canada gets detailed reports on the health of their Wide Area Networks Bell Canada selects Concord Communications’ Network Health solution for Frame Relay network management Manitoba Telecom Services selects Concord and Empowered Networks to optimize wireless, internet and telecommunications services eHealth increases customer loyalty and satisfaction across a wide array of business and consumer services


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Press Releases and Media Coverage