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Other Resources
Realizing the Benefits of Virtualized Environments
Virtualization's Impacts on Key IT Workflows and Processes
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Session notes from Managing Virtualization seminar series, jointly presented with EMC and Empowered in cities across Canada, June 10-13, 2008. This session by VMware was presented by Michael White in Calgary, Don Duncan in Toronto, Jack Lamirande in Ottawa, and Vadim Shvarts in Montreal.
This session examines the material business benefits of virtualization technology, the key use-cases that are driving deployments, and key operational capabilities offered.
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Visibility and Control for VMare-enabled Data Centers
Extending Management through the Information Infrastructure
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Session notes from Managing Virtualization seminars, jointly presented with VMware and Empowered in cities across Canada, June 10-13, 2008. This session on managing VMware Environments was presented by EMC's Peter Eck.
This session explores the requirements your IT management strategy should address – gaining visibility over the end-to-end information infrastructure, understanding application dependencies across virtual and physical environments, and ensuring compliance with approved configurations, operational best practices and regulatory standards – to help increase visibility and control while maintaining best practices in virtualized environments.
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ESG Lab Validation Report
EMC Smarts Application Discovery Manager
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The goal of ESG Lab Validation reports is to educate customers about various storage and storage-related products, including storage systems, backup-to-disk solutions, storage management applications, backup and recovery software, storage virtualization platforms, etc. ESG Lab reports are not meant to replace the necessary evaluation process that end-users should conduct before making purchasing decisions, but rather to provide insight into these technologies. Our objective is to go over some of the highlighted features/functions of such products, show how they can be used to solve real customer problems, and identify any areas needing improvement. ESG Lab‘s expert third-party perspective is based on our own hands-on testing as well as on interviews with customers who use these products in production environments. This report was commissioned by EMC Corporation.
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Meeting the Challenge of Managing IPTV Services
EMC Perspective
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This paper discusses the management of IPTV Services, which are being delivered by communications service providers as they attempt to capture new markets to replace declining revenue from long-distance and local voice services. Communications service providers are deploying these new services using some of the largest and most complex network and application infrastructures ever built. To attract and retain new customers, IPTV services must be delivered with high reliability and quality - which requires communications service providers to use management systems that can deliver consistently high levels of service, quickly pinpoint problems in the infrastructure, and identify which customers are affected.
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Managing your Information Infrastructure
IT Management Solutions Showcase 2007
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Presented by Peter Eck, CMO, EMC Smarts
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Microsoft Partners with EMC (Smarts), Extends into Network Management
Event Flash
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This IDC Flash looks at the March 27 announcement of a technology and licensing agreement that enables
Microsoft to add network management capabilities to Operations Manager 2007 and enables EMC’s Smarts to gain system management data. The announcement was made by Bob Muglia, senior vice president of the
Server and Tool Business at Microsoft, and EMC’s Howard Elias, executive vice president of Global Services
and the Resource Management Software Group. EMC and Microsoft are also codeveloping a cross-domain
behavioral model within the context of Operations Manager, building on their existing SML standards
collaboration, that will help customers better pinpoint the root cause of service-affecting problems.
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Managing Information Infrastructure
Aligning IT Management with Today's Requirements
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Presented by Patricia Florissi, CTO of EMC's Resource Management Software Group,
at Empowered's IT Management Solutions Showcase 2007 in Toronto.
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The Case for Consolidation
Microsoft Chooses EMC Smarts for Network Monitoring
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This paper describes the infrastructure monitoring issues faced by Microsoft Corporation and how that company moved to retire existing tools and consolidate its network monitoring solution on the EMC Smarts platform in combination with Microsoft Operations Manager (MOM) 2005 as its umbrella platform.
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Managing Next-Generation Networks
Service Assurance for new IP Services
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The ongoing convergence of data and voice networks into next generation networks provides a significant financial benefit through the reduction of capital expenditures. Service providers and enterprises are now offering completely new types of services, making them more competitive and opening up new revenue streams. The key issue is the effective management of these complex service-oriented architectures. This paper discusses the unique management challenges posed by next generation networks (NGN), and how the EMC Smarts architecture is uniquely suited to address these challenges.
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Intelligent Information Management
Turning Business Data into Useful Information
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Technology vendors continue to provide new solutions that help customers manage information more effectively. These information management products that move, copy, delete, archive, encrypt, filter and take several other actions against data are necessary tools for IT. As the volume of data increases, IT departments need more tools to manage that data. As the types of data created changes, different tools are required. To make matters worse, information management needs may change as new regulations are passed or the number of electronic discoveries increases. Unfortunately, as IT departments buy more technology to solve information management problems, training employees on new solutions becomes difficult. It is no wonder that IT professionals decide to work with only one or two information management products, although this is equivalent to using only hammers when building a new house.
Before acquiring more information management products, organizations need to understand their data and use this knowledge to manage it more precisely. Building intelligent information management solutions that can classify and take action against multiple content types such as files, databases and e-mails is a challenge for leading technology vendors. EMC, with several software solutions, has the appropriate technological foundation to create new information management products that can help customers prepare data for action and then enforce policies with the appropriate management software tools.
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Scalability Requirements for Managing the World's Most Complex IT Systems
EMC Smarts Distributed Architecture
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This paper provides an overview of the architecture, design principles, and implementation choices that have made Smarts the industry's most scalable service assurance platform.
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EMC Smarts Openness
Options for Customization
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While many management solutions use customization to develop basic functionality, EMC Smarts solutions are built on a powerful platform and use customization to enhance basic functionality to meet specific business requirements. This paper discusses the openness of Smarts technology and presents several dimensions along which EMC Smarts, its partners, and its customers can enhance existing Smarts solutions and develop new ones.
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Service Insight
Test and Management Solutions Showcase 2005
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Supporting ITIL with Innovative Service Management Solutions
Presented by: Brent Brightwell, EMC Smarts
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Service Level Management Buyer's Guide
3rd Edition
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SMARTS suite for SLM, called InCharge, provides comprehensive autodiscover, a built-in information model, intelligent analytics, and advanced automation to conduct real-time, root-cause and impact analysis across networks, systems, applications, and the business services they support.
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Automating Root Cause for Mission-Critical Applications
Test & Management Solutions Showcase 2004
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Presented By: SMARTS
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Automating Analysis & Management of a WebSphere Environment
WebSphere Users Group: Presented by Steve Houle, National Systems Engineer
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Presented December 8th, 2003 at the Southern Ontario WebSphere Users Group
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Mapping IT Problems to Business Impacts
IT Management Solutions Showcase 2003
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Presented by: Richard Balch, Senior Manager, Technology Partners, SMARTS
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Enabling Effective Network Management Processes
The key processes you need to manage your network effectively
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Presenters:
Doug Vannest - Cisco Systems
Ron Watt - Empowered Networks
Ray Pramuka – SMARTS
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Service Assurance Strategies for Network Outsourcing
A Whitepaper from SMARTS
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While the network outsourcing industry is clearly experiencing a period of significant upheaval, thriving providers are delivering compelling new services. Whole new markets are being created around technologies such as wireless local area networks (LANs), mobile telephones, and converged networks that handle data, voice, and video. Service providers are also increasingly using Internet technologies to improve customer service and streamline internal business processes.
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The InCharge Common Information Model
A Whitepaper from SMARTS
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This paper provides an in-depth review of information modeling in infrastructure management,
including:
• The role of the information model in providing key knowledge for automating management applications.
• The requirements of the information model to support this role.
• The SMARTS InCharge Common Information Model (ICIM), which supports the SMARTS InCharge suite of management applications.
• An example that illustrates how ICIM is used to represent a networked infrastructure supporting complex business networks in service provider and large-scale enterprise environments.
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How SMART MoMs Optimize Your Existing Management Investments
A Whitepaper from SMARTS
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SMARTS customers are successfully drawing on the power of the company's InCharge™ solutions to effectively consolidate and add intelligent automation to their existing legacy managers. This whitepaper highlights major SMARTS enterprise and service provider customers who are benefiting from the ability to differentiate Authentic Problems™ from mere symptoms, focus corrective action on service-affecting problems, speed mean-time-to-repair, boost staff efficiency, add value to existing investments in tools and training, and achieve seamless integration.
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Downstream Suppression is Not Root Cause Analysis
New White Paper Highlights Limitations of Popular Approaches
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Root cause analysis (RCA) is the process of identifying the root problem causing a collection of
observed symptoms. The term RCA is very broad, because there is an open-ended universe of
problems that can threaten IT-dependent services. Examples include hardware failures, software
failures, instability, brownouts, misconfiguration, insufficient resources, and loss of redundancy, to
name a few. In fact, every technology domain has characteristic problems associated with it. This
includes data and voice networks, network protocols, operating systems, middleware, databases,
and applications.
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SMARTS InCharge MPLS IP VPN Manager
MPLS has been called “the wave of the future” for backbone networks.
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Multiprotocol Label Switching (MPLS) has been called “the wave of the future” for backbone networks.
The reason is clear: MPLS brings to IP the features, reliability, and predictability of traditional
carrier networks while preserving the dynamic characteristics, flexibility, and cost effectiveness that
have made IP the world’s dominant network protocol. Despite this promising future, traditional
network management tools have not been designed to handle the unique characteristics of MPLS
networks — creating challenges for forward-thinking network managers seeking to operationalize
MPLS in their core network infrastructures.
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Quality of Experience: The Ultimate Business Metric
By Dennis Drogseth
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Quality of Experience (QoE) is the ultimate business metric that reflects the power of the consumer in redefining quality of service. Whether the consumer is the classic individual shopper, an enterprise, an internal or external business user, or a service provider dependent on another service provider - this consumer is making demands on IT and OSS services with increasing levels of empowerment.
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Downstream Suppression is NOT Root Cause Analysis
A Technical Brief, from SMARTS
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This paper explains the distinction between Downstream Suppression (DS) and Root Cause Analysis (RCA), why RCA is essential in managing today's complex networks, and why DS cannot deliver the benefits of RCA. Essential reading for any evaluating the so-called 'Root Cause Analysis' approaches taken by leading management tool vendors.
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Managing IT for Profit
By John McConnell
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Presented at the SMARTS' Service Assurance Webinar Series.
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